Spoonflower and Etsy orders and cancellations
The orders list
Every sale Lumitela knows about lands in one list, whichever channel it came from. Each row shows the order date and time, the customer, the design name and ID (linked out to the design's Spoonflower page when Lumitela has that ID), substrate, product, quantity, and gross amount. A Source chip on the right tells you how Lumitela got the row: email means it only has the order-confirmation email so far, both means an email and a matched CSV or shop-page row agree, and an Etsy source (etsy_order or etsy_full) means it came from an Etsy import or statement without an email match yet. A small warning icon appears on any row the pipeline flagged for a human look, with a tooltip explaining why.
Use the search box to find a customer or design by name. To narrow the list further, open Refine: it filters by date, channel (Spoonflower or Etsy), design, customer, product, substrate, and Needs review only. Each choice shows how many orders it matches given your other filters. Dates are whole days in UTC, the same days the Dashboard and Spoonflower's statements use, so "October" here holds the same orders as October on the Dashboard; order times in the rows stay in your own timezone.
Your active filters show as chips above the list. Remove one chip to drop just that filter, or use Clear all to start over. On a computer you can also click a customer, design name, product, or substrate in any row to filter by it straight away.
A line above the list adds up what you're looking at: the number of orders and items, and the gross and net amounts in US dollars. It sums the orders shown, so a month with a Spoonflower statement cancellation can read a little higher here than on the Dashboard, which subtracts cancellations in the month they post.
Your filters live in the page address, so a filtered view can be bookmarked, and coming back from an order keeps them. From a design's Spotlight in Design Insights, See all in Sales Orders opens this list filtered to that design.
Click any row (away from the clickable values) to open its detail page.
Order detail
Opening an order shows everything Lumitela has for it, laid out as cards: an Order card (customer, date, source, channel, and the order's provenance details), a Sale card (substrate, product, quantity, gross amount, and currency, with a derived unit price shown for orders of two or more), and a design card with the thumbnail and an Open in Design Insights link that jumps straight to that design's Spotlight. If the row still needs review, the reason shows right there. An email-sourced order gets a Review & correct button to fix a mismatched substrate, product, or quantity by hand; an Etsy order needing review instead gets a Review match button to fix the Spoonflower fulfillment match.
For an Etsy order, a fee breakdown sits below the main details: the total Etsy fees taken out, then each fee line (transaction, processing, offsite ads when they apply, a regulatory fee in some markets, and GST/VAT on Etsy's own fees where it applies), the shop discount and any buyer sales tax shown for context (neither is a fee), and the resulting net. See Fees, net sales and the Spoonflower bonus schedule for what each of those lines means.
Cancellations and refunds
You don't cancel orders inside Lumitela; cancellations and refunds happen on Spoonflower or Etsy and flow in from there. When a Spoonflower statement carries a cancellation line, or an Etsy statement carries a refund, Lumitela nets it out automatically: the money stops counting on the dashboard, in Design Insights, and in the Spoonflower bonus tier tracker. That way a canceled sale never quietly stays in your numbers just because it was already recorded from an earlier statement or email.
Etsy refunds are matched to their order by order number. A full refund brings the order's sale amount down to exactly zero and stops it counting units in Design Insights, while keeping the order (and any fulfillment cost you already paid) visible in your history. A partial refund takes the refunded share off the order's amounts and flags the order for review so you can see what happened. This all works from the statements you already import; forwarding Etsy's cancellation email as well is optional and simply makes the update arrive sooner.
The Cancellations list gathers every cancellation and refund in one place, whichever way it arrived. A Spoonflower statement cancellation shows with its design and the amount that came off your totals; an Etsy refund shows with its order number and amount; an Etsy cancellation email shows with the reason the buyer gave. So if your sales dip and you wonder whether a cancellation is behind it, this one list answers that. Clicking a statement line opens the underlying ledger row; clicking an Etsy cancellation email entry opens its detail page, where Restore order can bring the order back into your totals if the cancellation landed on the wrong order.