Refund Policy

Last updated: 18 August 2026

This policy explains when payments for Lumitela subscriptions are refunded. It forms part of our Terms of Service. Payments are collected by our merchant of record, Paddle, and approved refunds are processed by Paddle to your original payment method.

Try before you pay

Every new account includes a 14 day free trial with full access to the Service, and no payment method is required to start it. The trial exists so you can decide whether Lumitela is right for you before any money changes hands. We encourage you to use it fully.

Monthly subscriptions

You can cancel a monthly subscription at any time from the Billing section of your profile. Cancellation stops the next charge and your access continues to the end of the period already paid for. Amounts already charged for a started billing period are not refunded.

Yearly subscriptions

If you purchase a yearly subscription and change your mind, we will refund the first yearly charge in full if you ask within 14 days of that charge. After 14 days, or for subsequent yearly renewals, the position is the same as for monthly billing: cancel any time to stop future charges, with access continuing to the end of the paid period, and no refund of the remainder.

Renewals you did not intend

Renewal dates are shown in the Billing section of your profile, and the account shows the next charge before it happens. If a subscription renewed that you meant to cancel, contact us within 14 days of the charge and we will review the request in good faith. If the Service has not been meaningfully used since the renewal, we will normally refund it.

Something went wrong

If a fault in the Service prevented you from using what you paid for, contact us. Where the problem is on our side we will put it right, and where that is not possible we will refund the affected period.

Your statutory rights

Nothing in this policy limits any right or remedy you have under law that cannot be excluded, including the consumer guarantees of the Australian Consumer Law and, where applicable, consumer rights in your own country. Where such a law entitles you to a refund, that law prevails over this policy.

How to request a refund

Contact us through the form at lumitela.com or by email to admin@lumitela.com, from the email address on your account, and include the approximate date of the charge. Refund requests are actioned with Paddle, and refunds usually reach the original payment method within 5 to 10 business days of approval.